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Immediate clarity about the rights and obligations of PostNL and you.

Terms and conditions for you as a business customer

For everyone in the Netherlands, sending and receiving mail must remain accessible. This is laid down in the Postal Act 2009 and regulations based on it. The Dutch government has appointed PostNL to implement the Universal Postal Service.<a href="https://eu-assets.contentstack.com/v3/assets/blt43aa441bfc1e29f2/blt3dbb070a686bf9cd/63da80d55e256523dbbfb2af/general-terms-conditions-for-the-universal-postal-service-2018_tcm9-76004.pdf" target="_blank">General Conditions Universal Postal Service 2018 (PDF)</a>

General terms and conditions PostNL

The terms and conditions for our products and services.<a href="https://eu-assets.contentstack.com/v3/assets/blt43aa441bfc1e29f2/blt118bcce0cdd2ea24/63da80e044d82b2115a12ae0/general-terms-and-conditions-freepost-2014_tcm9-89147.pdf" target="_self">General Terms and Conditions Freepost 2014 (PDF)</a><a href="https://eu-assets.contentstack.com/v3/assets/blt43aa441bfc1e29f2/blt36bc1be6ab11e4da/63da80e0566fe9205763b0d9/general-terms-and-conditions-collection-service-delivery-service-2014_tcm9-89148.pdf" target="_blank">General Terms and Conditions Collection Service and Delivery Service 2014 (PDF)</a><a href="https://eu-assets.contentstack.com/v3/assets/blt43aa441bfc1e29f2/blte50fd16b780d4c1f/63da80fb15dc712aab2dc6fb/general-terms-and-conditions-po-boxes-2018_tcm9-132605.pdf" target="_blank">General Terms and Conditions PO Boxes 2018 (PDF)</a><a href="https://eu-assets.contentstack.com/v3/assets/blt43aa441bfc1e29f2/blt8d6f65d16f278fce/63da80df63685026d9258c19/terms-of-use-for-you-have-post_tcm9-89143.pdf" target="_blank">Terms of Use for You Have Post (PDF)</a>

Terms and conditions products and services

The terms and conditions for services provided by PostNL on account.<a href="https://eu-assets.contentstack.com/v3/assets/blt43aa441bfc1e29f2/blta2b979603a8adcba/63da80d3e5630f36e85a3150/algemene-voorwaarden-betalingsvoorwaarden-en_tcm9-76001.pdf" target="_blank">Payment terms and conditions for services on account 2019 (PDF)</a>

Payment Terms

The terms and conditions for sending bulk mail.<a href="https://eu-assets.contentstack.com/v3/assets/blt43aa441bfc1e29f2/blt2d5d39ec1992aa9a/642abfdebce477027375616a/handover-conditions-2023.pdf" target="_blank">Handover conditions 2023 (PDF)</a>

Delivery of bulk mail

The terms and conditions for sending business parcels.<a href="https://eu-assets.contentstack.com/v3/assets/blt43aa441bfc1e29f2/blt7468e5d9e0dd1147/63da817f14d5c92609d9d7c5/service-frameworks-postnl_tcm9-234752.pdf" target="_blank">Service Frameworks PostNL Pakketten Benelux B.V. and Logistics Solutions B.V. (PDF)</a>

Sending parcels

The terms and conditions for designing mail items.<a href="https://eu-assets.contentstack.com/v3/assets/blt43aa441bfc1e29f2/blt3f2cb80b0102921a/642d33615d4cd93f170e8a81/general-conditions-for-designing-mail-items-2023_tcm9-237532.pdf" target="_self">General conditions for designing mail items 2023 (PDF)</a>

Designing mail items

The terms and conditions for addressing international mail.<a href="https://eu-assets.contentstack.com/v3/assets/blt43aa441bfc1e29f2/blt895fb5df00cefad5/63ce755b76f5f95ad816527f/addressing-international-mail-items_tcm9-75997.pdf" target="_blank">Addressing International Mail Items 2016 (PDF)</a>

Addressing international mail items

The terms and conditions for the transport of mail and parcels.<a href="https://eu-assets.contentstack.com/v3/assets/blt43aa441bfc1e29f2/blte0d6d19f51efdc86/63da80d414d5c92609d9d7b1/general-terms-and-conditions-for-goods-carriage_tcm9-76003.pdf" target="_blank">General Conditions for the transport of goods 2017 (PDF)</a><a href="https://eu-assets.contentstack.com/v3/assets/blt43aa441bfc1e29f2/bltebcc42e21ce93ec2/642d376132201b115b031f14/general-conditions-for-the-conveyance-of-bulk-letterbox-mail-2023_tcm9-237534.pdf" target="_blank">General conditions for the conveyance of bulk letterbox mail 2023 (PDF)</a>

Transport of mail and parcels

The terms and conditions for all receptacles (roll containers, bins, etc.) that you use when sending postal items or parcels.<a href="https://eu-assets.contentstack.com/v3/assets/blt43aa441bfc1e29f2/blt8d3431dc36d24ef8/63da80e1e5873c148fd7bb0d/general-terms-and-conditions-regulations-for-use-of-receptacles_tcm9-89150.pdf" target="_blank">General Terms and Conditions Regulations for Use of Receptacles (PDF)</a>

Use of receptacles

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Immediate clarity about the rights and obligations of PostNL and for you as a business customer. Read all terms and conditions.

Terms and conditions for you as a business customerImmediate clarity about the rights and obligations of PostNL and you.

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