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Sending
Sending
- Sending a parcel
- Sending a letter or card
Receiving
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- Receiving a parcel
- Receiving a letter or a card
- Track & Trace
Customer Service
Customer Service

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Terms and Conditions

Terms and Conditions
Consumer

Terms and conditions for you as a consumer

Immediate clarity about the rights and obligations that you and PostNL have.

Read all the conditions that apply to you as a consumer and PostNL.

When sending mail or parcels

On the transport of mail items, the following terms and conditions are applicable:

General Conditions for the Universal Postal Service

On the transport of parcels, the following terms and conditions are applicable:

General Conditions for the Universal Postal Service

General Terms and Conditions for the Transport of Goods

General Terms and Conditions for the Transport of Dangerous Goods in the Netherlands and Belgium

Besides the transport of mail and parcels, PostNL also offers more products and/or services. On these products and/or services, the following terms and conditions apply:

General Terms and Conditions for PO Boxes 2018

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