When sending mail or parcels
On the transport of mail items, the following terms and conditions are applicable:
On the transport of parcels, the following terms and conditions are applicable:
General Conditions for the Universal Postal Service
General Terms and Conditions for the Transport of Goods
General Terms and Conditions for the Transport of Goods as of 1 January 2025
General Terms and Conditions for the Transport of Dangerous Goods in the Netherlands and Belgium
Besides the transport of mail and parcels, PostNL also offers more products and/or services. On these products and/or services, the following terms and conditions apply: