Specialising in customer contact and employing over 3,000 people in more than 10 locations, Cendris serves a wide variety of clients and leading brands, including PostNL.
Robin Jansen, CEO of Yource, said: “The acquisition of Cendris is the next step in scaling up our operations and fostering further growth and technological development. We’re delighted to welcome Cendris people on board at Yource and look forward to the additional added value and expertise they'll be bringing to our customers.”
Pim Berendsen, CFO of PostNL, commented: “By further focusing on our core activities, we enhance PostNL’s transformation into the Benelux area’s favourite logistics supplier for post and e-commerce. The takeover by Yource should help Cendris achieve its own growth ambitions, offering even brighter future prospects to both Cendris employees and clients. Cendris’ relationship with PostNL will change but continue. As one of Cendris’ clients, we’ll continue to count on the same quality and service we’ve come to expect over the years.”
After completion of the transaction, Cendris will continue under the Yource name in the course of 2021.
Yource is market leader for customer contact services in the Benelux region. Through a unique combination of customer contact services in the areas of recruitment, insourcing, outsourcing, nearshoring and offshoring, Yource is able to take on organisations’ total customer contact value chains. The company has presence in five countries, with over 9,000 people, and generates a turnover of more than €170 million. Dutch investment company Parcom and Yource’s shareholders have recently signed a purchase agreement on the entering of Parcom as a majority shareholder in Yource. Belgian investment fund KeBeK and Yource’s management team will continue to be shareholders in the new company. For more information about Yource, go to www.yource-group.com.
We are PostNL, the mail and logistics solutions provider for all. With our post and parcel deliverers that make it everywhere, our over 3,800 PostNL points and our 11,000 mailboxes – wherever you are, we’re always nearby. We aim to be our customers’ favourite deliverer by making it as easy as possible to send and receive parcels and letters. On weekdays, we deliver an average 900,000 parcels and 6.8 million letters across the Benelux region, and our 50,000 people are right at the heart of society. At PostNL, we aim to work as sustainably as we can, with lots of delivery kilometres done on foot and by bike, helped by our innovative city logistics and further electrification of our transport.
PostNL NV is a listed company with revenues of over €2.8 billion in 2019, 52% of which derives from e‑commerce. We provide mail and parcel delivery to our customers, logistics solutions for e-commerce and cross-border solutions.