Frequently asked questions

International deliveries

You can follow your parcel’s progress with our international tracking service. Simply enter a tracking code and the recipient’s postcode.

Can I get a delivery estimate?

Please note that international transit times vary depending on the destination country. A list of countries and transit times is available here.

Prohibited goods and substances

Certain hazardous goods and substances may not be sent via mail. A list of prohibited items can be found here.

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