Frequently asked questions

Delivery of mail and parcels abroad

Did you send something abroad? You will always find the latest information about your mail or package on our international track & trace website. Choose the destination, enter the track & trace code and the zip code of the recipient, and you will immediately see the status.

When will your mail be delivered?

How long your mail or parcel is on the road varies per destination. You can find a list of destinations on our international Track & Trace website. For each destination it is stated how many days the mail is on its way.

What can you do and do not send?

For some goods and substances it is not allowed to send them abroad. You may only send these if you ensure that they are packaged safely.

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