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Frequently Asked Questions

How long should I wait before reporting a shipment as missing?

Do you wish to report a missing domestic shipment (with a barcode)? Please contact our Customer Service with the contact buttons below. We will respond as quickly as possible. Do you wish to report a missing international shipment? Please note that international deliveries can take much longer, and in the case of deliveries outside the EU may be further delayed due to customs inspections. When you report a missing international shipment, we will send you an inquiry form. Please note that in some cases it can take up to several months to find out what happened to your shipment.

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