A digital PostNL

Your favourite deliverer through our data-driven approach

We work every day on innovative digital products and services to deliver mail and parcels faster. And we do more than just deliver mail and parcels. Think of developing robots, algorithms, and smart software. And that involves a lot.

Unique customer-oriented approach

Our digital approach suits the needs of our customers. We prove this time and again by thinking along with them. That’s why we are the favourite deliverer.

Digital, logistic, and operational heart

Staying ahead with a flexible, reliable, and fast logistics chain is only possible if we fully digitise our processes. We do this with smart software, algorithms, and robotics.

Platform with digital solutions and services

We have an open platform where e-commerce parties and other logistics companies come together: Mijn PostNL. Here, they can manage everything easily.

Strong data foundation

Data, algorithms, and insights are our brain: a reliable source for our digital operation. We combine our data with that of our business customers. This way, we determine how to organise our operations.

Modern technological infrastructure

We see technology as building blocks. Building blocks that are flexible, secure, and easy to use. This allows us to keep innovating and renewing quickly.

Dynamic digital culture

We are digital, customer-oriented, and agile. We learn from our business customers and consumers. This is how we make a difference for our senders and receivers.

Our distinctive customer-oriented approach

We offer simple and smart digital solutions and services. They always meet the needs of our customers because we research what the customer wants. For example, we continuously improve the ‘track your parcel’ feature. Our ambition is to predict the arrival time of a parcel to the minute by 2025.

Podcast: how to build the best digital customer experience

Listen to how PostNL and Heineken share their knowledge to continuously improve the digital experience for their customers. By using AI and chatbots, among other things. For the optimal customer experience.

Digital, logistic, and operational heart

We support our business customers and consumers with a fast, flexible, and efficient logistics chain. Staying ahead is only possible if we fully digitise our processes. We do this with smart software, algorithms, and robotics. We look at the entire journey a parcel takes and always consider the sender, receiver, and executor. Watch the video to see how software and smart algorithms help us.

Podcast: digital acceleration in logistics

Eddy Thans and Lars Pruijn talk in this podcast about opportunities and developments in digitisation in logistics. Eddy is the director of Prime Vision and Lars worked as a network and innovation manager at PostNL.

Platform with digital solutions and services

We have an open platform where e-commerce parties and other logistics companies come together: Mijn PostNL. Business customers and partners can manage everything easily on this platform. Like tracking parcels, changing a pickup route, or viewing reports. This provides more data, insights, and analyses. And that makes us unique in the e-commerce world. Because we combine this with a so-called physical first mile and last mile. Our deliverers on the street generate a huge amount of data. By combining this, we can keep improving our services to customers and consumers.

Strong data foundation

Data, algorithms, and insights are our brain: a reliable source for our digital operation. We combine our data with that of our business customers and develop algorithms that help us work cheaper, faster, and more sustainably. This way, we determine how to organise our operations, what our services should look like, and how to shape our customer contact.

Podcast: accelerating digitally with data

Through data, we can make the world a little bit cleaner. Data experts Menno van der Winden from Tata Steel Netherlands and Frank Ferro from PostNL discuss the possibilities, conditions, and ethical aspects of data.

Modern technological infrastructure

We see technology as building blocks. Building blocks that are flexible, secure, and easy to use. This allows us to keep innovating and renewing quickly. Together, we build what really matters. And we help our business customers by providing their customers with a better online experience. With personal suggestions. For example, a smarter delivery time when the receiver is likely to be home. And do you have a webshop? Then you can easily connect it to our APIs or plugins.

Podcast: the technological foundation of your organisation

How can you add value to customers as an organisation in this digital age? Ralph Nijpels is Enterprise Architect at KLM and Joost van der Vlies worked with us as Chief Technology. They talk about the technological foundation of organisations. According to them, this is the crucial basis for a good customer experience.

Dynamic digital culture

We are digital, customer-oriented, and agile. This is how we make a difference for our senders and receivers. We learn from our business customers and consumers. As well as from our partners and colleagues. And, for example, from our digital colleague chatbot Daan. Whatever is digitally controlled – we keep learning from it to make our work and services better, more fun, and easier.

Podcast: digital acceleration at PostNL

Bart Delmulle is our Chief Digital Officer and gives a behind-the-scenes look. In 20 minutes, he talks about innovation and the approach to our digital transformation.

All about our parcels with edge computing

We innovate a lot. For example, by using technologies like edge computing. With edge computing, we can work faster because data travels less far and less often. In the whitepaper, we explain how we use it.

Download our consumer app

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