Sustainable logistics

Emission-free delivery in the last mile

We deliver special moments in ways that are as green, clean and environmentally friendly as possible. That’s why we continue to invest in sustainable operations – we believe sustainability is our licence to operate. We’ve set ourselves the ambitious goal of delivering all letters and parcels emission-free in the last mile in the Benelux countries by 2030 at the very latest. An interim goal is to deliver emission-free in 25 Dutch city centres by 2025. So how will we achieve this?

Green products and services

We also assist our customers with our own products and services, helping to make the dispatch and delivery chain as sustainable as we possibly can. A case in point is our “fashion pack”, the smart parcel that can always be delivered whether consumers are home or not. And if the item isn’t what they’re looking for, they can simply use the same packaging to return it. Meanwhile, we’ve joined forces with and other e-commerce organisations and companies to develop a carbon calculation tool, called “Bewust Bezorgd” (“Consciously Delivered”). The tool helps web shops to calculate how much carbon they emit by parcel and delivery option. Emissions from mail and parcels can be offset via our Green Post offering; we double the first €50,000 that customers offset and invest this in sustainable projects.

Network efficiency

As a logistics company in our value chain, we’re looking to operate efficiently and not clock up any unnecessary kilometres. We achieve this by collaborating more closely in the chain, by bundling deliveries that allow our postmen and women to fetch and deliver everything on their routes, and by promoting solutions such as less air in packaging and delivery at PostNL points. Fewer kilometres also mean lower costs and emissions – and we’re helping to make cities easier to get around at the same time.

Clean kilometres

Our aim is to make every single one of our kilometres as economical and green as we can. Our postmen and women have been doing their jobs on foot or by bike – or e-bike nowadays – for as long as we remember. We drive fuel-efficient cars for the other kilometres, ask our drivers to drive with consideration for the environment and use green gas and electric vehicles. We’re talking with airlines about similarly reducing their carbon emissions, for instance by selecting the flights on which we have our parcels transported. We make large-scale use of biogas in our smaller trucks and vans, while we’re also trialling HVO100, a fossil-free diesel fuel emitting 90% less carbon. Our plan is to sizeably upscale use of this environmentally friendly diesel in the years ahead. We’re really proud to be one of the first companies in the Netherlands fuelling our fleet this way!

Making buildings and facilities more sustainable

Our new parcel sorting centres are among the Netherlands’ most sustainable commercial buildings, and we’re looking to make all our future buildings and depots carbon-neutral or even carbon-positive. We work as sustainably and efficiently as possible at all our various locations, putting in place LED lighting and reducing our energy consumption. On average, we generate 43% of our parcel sorting centres’ power from solar panel installations. Meanwhile, over one-quarter of our parcel sorting centres have been awarded the BREEAM sustainability certificate for sustainable buildings with a minimum environmental impact. Our aim is to have all our sorting centres BREEAM-certified soon.

Green Bond Report

2020 saw the release of our first Green Bond Report, providing investors and other interested parties with details on how the proceeds of our green bond are used, and the related environmental impact. We’re using the green bond proceeds to finance new and existing green projects, making a meaningful contribution to two of the United Nations Sustainable Development Goals: “Decent work and economic growth” and “Climate action”.

Lastly, everything we do, we do together – with our people, customers, partners and suppliers. We believe in making our whole value chain sustainable – good for us, good for them and good for environment and climate.

External recognition

Accountability about our performance is very important to us, and we actively seek certification on the basis of stringent ISO quality and environmental standards. Every year, we also report on our sustainability progress in our annual report.

View the full range of certifications, standards and benchmarks