For your convenience and that of your customers, we are going all out with our digitisation efforts. Our aim is for you and your customers to be satisfied with our parcel deliveries, each and every time. That’s why we have been trialling digital parcel tracking.
Digital tracking gives your customers more control over their delivery, resulting in more successful deliveries and fewer returns. So, from 1 July onwards, we will inform your customers about their parcel status digitally and bid farewell to the printed ‘not-at-home’ note at the same time. That’s a lot more sustainable, too!Find out what you can do
When will my customer still receive a paper note?
As of July 1st, we will provide all information about the location of your package as much as possible by e-mail or in the PostNL app. Your customer will only receive a note on the doormat in the following cases. This is only the case if we don't have your email address:
- You send medical mail and you have indicated or requested that at us.
- You send gifts of a promotional gifts and you have indicated or requested that at us.
- The shipment falls under the universal postal service, such as official documents from a notary or packages sent via a PostNL point.
The benefits for your customer
Your customers always receive the latest information about their parcel by e-mail and in the PostNL app.
Control over deliveries
It’s easy for customers to make changes to their delivery and customise delivery preferences, so they have control over where and when we deliver their parcels.
More sustainable delivery
Consumers are increasingly concerned about sustainability. By retiring the ‘not-at-home’ note, we will save 70,000 kilos of paper or 206 sycamore trees a year!
Do you already specify an e-mail address in the pre-registration?
We will inform your customer of the status of their parcel by e-mail and via the PostNL app only. For this reason, it’s more important than ever that we receive the correct e-mail address in the pre-registration.
Watch the video to find out more about how pre-registration and digital tracking works.