Digital tracking gives your customers more control over their delivery, resulting in more successful deliveries and fewer returns. So, from 1 July onwards, we will inform your customers about their parcel status digitally and bid farewell to the printed ‘not-at-home’ note at the same time. That’s a lot more sustainable, too!

When will my customer still receive a paper note?

As of July 1st, we will provide all information about the location of your package as much as possible by e-mail or in the PostNL app. Your customer will only receive a note on the doormat in the following cases. This is only the case if we don't have your email address:

  • You send medical mail and you have indicated or requested that at us.
  • You send gifts of a promotional gifts and you have indicated or requested that at us.
  • The shipment falls under the universal postal service, such as official documents from a notary or packages sent via a PostNL point.

The benefits for your customer

Up-to-date information

Your customers always receive the latest information about their parcel by e-mail and in the PostNL app.

Control over deliveries

It’s easy for customers to make changes to their delivery and customise delivery preferences, so they have control over where and when we deliver their parcels.

More sustainable delivery

Consumers are increasingly concerned about sustainability. By retiring the ‘not-at-home’ note, we will save 70,000 kilos of paper or 206 sycamore trees a year!

Do you already specify an e-mail address in the pre-registration?

We will inform your customer of the status of their parcel by e-mail and via the PostNL app only. For this reason, it’s more important than ever that we receive the correct e-mail address in the pre-registration. Watch the video to find out more about how pre-registration and digital tracking works.

Keep your customer informed at all times

  1. 1

    Track & trace

    Use our free business track & trace module. This module shows you the status of all your parcels to customers.

  2. 2

    Pre-registration with e-mail address

    Always include the recipient’s e-mail address when pre-registering your parcel, so we can keep your customer fully informed about their parcel delivery. Read the step-by-step plan to find out how to do this.
  3. 3

    Switch on e-mail notifications

    Use e-mail notifications to keep your customers informed. Take a look at the step-by-step plan to see how you can customise your notification settings in line with your preferences and corporate identity.
  4. 4

    The PostNL app

    Let your customers know that they can track their parcel anytime, anywhere with the PostNL app. It’s quick and easy to use and allows you to do all your PostNL business in one place.