Why do I pay VAT?
If you buy something in the Netherlands, you always pay VAT. This is already included in the price. If you buy the same product from a non-EU country, VAT has not yet been included in the price. VAT will then be charged when your parcel arrives in the Netherlands. Before 1 July 2021, this only applied for a value of 22 euros or more. The EU has stipulated that from 1 July 2021 you must always pay VAT if you buy something from a non-EU country, even if the value is less than 22 euros.
Paying VAT during checkout
Paying VAT by means of a payment request
Unfortunately, not every webshop allows you to pay VAT during checkout. In that case, we will collect the VAT by means of a customs clearance charge. Don't worry, it's very simple. If we have your e-mail address or telephone number, we will send you a payment request which you can use to pay online*. You will also receive such a request if you use the PostNL app. If you pay online, we will deliver your parcel at home as soon as possible. If we only know your home address, you will be notified by post when your parcel is ready to be collected at a PostNL point near you. You then pay the customs clearance charge when you pick up the parcel. Please note: If the value of your parcel is more than € 150, you need to pay import duties as well as VAT. In that case, you will always receive a payment request from us. Want to know more about customs clearance charges and exactly what you will pay? Read more about customs clearance charges
* Beware of fake messages! We will never send you a link to pay directly. We will always refer you to our track & trace page first. Enter your track & trace code and postcode in order to pay securely. Tip: create a PostNL account and log in to the PostNL app. The PostNL app is always a secure way for us to contact you.