How does it work?

  1. Pack your return parcel in suitable packaging (max. 175 x 58 x 78 cm and less than 23 kg).
  2. Affix a valid PostNL return label (with barcode) to the parcel. This label is often already included in the packaging of the item you ordered online. Note: make sure no other labels are visible.
  3. When you have a business reply service for the sender rather than a return label, you can create a business reply service shipping label (which means shipping is free to you) and print it out. You can also purchase a shipping label, in which case you will pay the usual shipping costs.
  4. Check track & trace to see when the parcel deliverer will arrive at your door. Accept the new parcel and hand over the parcel you want to return. The parcel deliverer will give you a shipping receipt with a track & trace code.