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Frequently asked questions

Return a parcel

Returning a parcel is very easy. You can simply drop off the relevant parcel at a PostNL location. If you have already received a return label from the sender, you do not have to pay anything. If not, you pay the normal shipping costs for a parcel. You can of course also create a shipping label.

With our handy location guide you can quickly find a PostNL location near you. (Tip: under 'What would you like to do?', Choose the 'Send/return parcel' option.)

Would you prefer to give the package to one of our deliverers? That is also possible. If we come to you to deliver a parcel, you can immediately return one! More sustainable and easy. Make sure you stick a return label (with barcode) on the box. You often receive this with an online order. Is this not the case? Then you can create and print a shipping label yourself online. Unfortunately, we cannot take parcels without a return label.

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Location finder

Received a parcel with a wrong address?

Is the address on the parcel different from yours? Then you can take the parcel to a PostNL location. In this case you don't have to pay shipping costs.

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