Track your international parcel and pay customs clearance fees
Track your parcel
Track your parcel via track & trace. Using your track & trace code, you can see where your parcel is, when it will arrive and whether you still need to pay customs clearance costs.
Customs clearance fees?
For a parcel from outside the EU, you pay €3 in import duties per product category. Together with VAT and handling fees, these make up the customs clearance fees.
Pay customs clearance fees
You often pay these costs directly to the webshop when you check out. Sometimes you only pay once your parcel has arrived in the Netherlands. In that case, you pay via PostNL or another delivery service.
Import duties for parcels from outside the EU
There are rules for parcels from outside the EU. You must pay € 3 in import duties per product category. Please note: if we submit the customs declaration for your parcel, we must use the product categories provided by the sender. This means you might order three pairs of trousers and need to pay € 9 in import duties. In that case, the sender has listed each item separately on the customs form (CN22 or CN23).
How to pay customs clearance fees?
Go to track & trace
We will direct you to track & trace via the email or letter. Enter your track & trace code and postcode there.
View the invoice and pay straight away
You can find the invoice under ‘Customs clearance fees’. You can pay immediately using iDEAL, Wero or credit card.
We deliver your parcel
Once payment has been made, we will deliver your parcel. You have 14 days to pay. After that, your parcel will be returned.
Not sure whether a payment request is safe?
- We never send a direct payment link – you will always be directed to track & trace first
- We send emails from: noreply@edm.postnl.nl
- Hover over the ‘View payment request’ button in the email. Our URL always starts with: https://click.edm.postnl.nl
- Log in to your PostNL account in the app so we can reach you securely at all times
Do you have a question?
Check the frequently asked questions or contact our chatbot Daan.
Frequently asked questions
Are you expecting a parcel from a country outside the European Union? Then you will need to pay EU import duties. Sometimes the webshop arranges this and you pay the costs directly when you check out. If the webshop does not do this, we will arrange it for you and you can pay via us.
If you need to pay customs clearance costs, we will send you a payment request by email or post. Please note: we never send a direct payment link in an email, letter or SMS.
he customs clearance costs for your parcel can vary considerably. You can find a detailed explanation on our page ‘How are customs clearance costs calculated’.