How does customs clearance work?
When do you pay customs clearance fees?
When you receive a parcel from a country outside the European Union, it is subject to tax and import duties, known as customs clearance fees. If you are required to pay customs clearance fees, you will receive a separate message about it via email, SMS or mail. If you already have your parcel's barcode, you can also check this beforehand in track & trace. The table below tells you what fees apply when.
|Country of origin||Type of shipment||Value of the shipment*||VAT||Handling costs||Import duties|
|Non-EU country||Purchase||Up to €150||Yes*||Yes||No|
|Gift||Up to €45||No||No||No|
|Over €45||Yes*||Yes||No, unless value > €150|
*If you have to pay VAT and/or import duties, the amount will be calculated based on the value of your parcel including the shipping and insurance costs.
How do you pay customs fees?
- You will receive a payment request
If you have to pay customs fees, you will receive a payment request via email or regular mail. Please note: we never send you a direct payment link. We always redirect you to our track & trace page first.
- Go to track & trace
Enter the barcode and postal code of your parcel via track & trace and view your invoice.
- Pay customs clearance fees
You can pay with iDEAL or your credit card
We deliver your parcel
After payment, we will deliver your parcel to your home as soon as possible.
Do you think the customs clearance fees are incorrect? After payment, simply file an objection via our website.
Can you refuse to pay customs clearance fees?
Watch out for fraudulent or phishing messages!
Have you received a payment request? Always be very careful. We never send you a direct payment link. We always redirect you to our track & trace page first. Enter your track & trace code there to view your invoice and pay securely.
Tip: create a PostNL account and log in to the PostNL app. We can always contact you safely through the app.
What are handling fees?
If you receive a parcel from outside the EU, we will declare it to customs. We charge a handling fee for this. This consists of the following:
- Advance payment of VAT and/or import duties
- Opening and inspecting shipments
- Determining the goods and their value and storing shipments