Track & trace

Track your parcel or registered mail at any time

Track & trace is an easy way of following your shipment online using a barcode. You can also easily track your shipments as a sender, either online or using the PostNL app.

How does it work?

  1. 1

    Keep your barcode at hand

    Make sure that you have your shipment's barcode close at hand. You can find this code on the shipping receipt or, for example, in het email from the online shop where you made the purchase.

  2. 2

    Fill in the barcode

    his number generally begins with ‘3S’ or ‘2S’ and also contains a combination of numbers and letters. Type the barcode in without any spaces.

  3. 3

    Complete the postal code

    Complete the postal code of the recipient.

  4. 4

    Click ‘Search’.

    You will now see the information about the shipment’s location.

Choose your own delivery time or place

Is the delivery time not convenient? Then you can choose where and when you wish to receive your parcel. The available options can be viewed in the track and trace environment.

Nobody at home?

We can drop your parcel off with your neighbours or at a PostNL point in your area. Good to know: we will store your parcel at the PostNL point for up to a week. After that, we will return it to the sender.

Track an international shipment

Track your international shipment. Select the destination country and fill in the barcode. Then click on ‘Find parcel’. The information will now appear on the screen.

Track and trace: for business users too

As a business customer of PostNL, you can use the business track & trace module in Mijn PostNL. You can find more information about your shipments here. This will help you assist your customers more quickly and efficiently.