If you are expecting a parcel from a country within the European Union, you will not be required to pay any customs clearance fees. Are you expecting a delivery from a country outside the EU? Then you might face customs, VAT or other clearance fees. Read the table below to find out whether these fees apply to you.
Country of origin | Value of the shipment* | Customs | VAT | Customs Clearance Fees |
EU country | Unlimited | No | No | No |
Non-EU country | - Up to € 22 - € 22 to € 150 - Over € 150 | No No Yes | No Yes Yes | No Yes Yes |
Non-EU country / gift from one individual to another individual | Up to € 45 | No | No | No |
*Whether or not you need to pay VAT and/or import taxes is determined by the value of your shipment excluding insurance and delivery fees.
** If you are required to pay VAT and/or import taxes, the amount will be determined by the value of your shipment including insurance and delivery fees. The amount of these additional costs depends on the type of goods you’re expecting, their value and the delivery fees.
We will clear your parcel through customs for you. It is possible we may require additional information regarding the contents or value of your parcel. In that case, we will be in touch with you.