Market and regulation

The key legislation in the Netherlands for PostNL’s activities is the Dutch Postal Act 2009. This Act, along with the Postal Decree and Postal Regulation, sets among others the requirements for the Universal Service Obligation (USO). By separate decree PostNL is the designated provider of the USO in the Netherlands.

The Minister of Economic Affairs is responsible for policy concerning the postal sector and is controlled by parliament. The Authority for Consumers and Markets (ACM) is the independent supervisor regarding the USO and the postal market as a whole. Additionally, PostNL is subject to European and international regulation, as laid down by, for example, the Universal Postal Union (UPU) and the European Commission.

Significant Market Power

As of 2014, an instrument for significant market power (SMP) is part of the ACM’s regulatory competences. SMP is based on the provisions about access regulation for postal operators to the network of the operator with SMP as laid down in the Postal Act 2009.

Regulatory framework and postal market

In 2016 the Minister of Economic Affairs published a long term study on the Dutch postal market. This study was sent to parliament in December 2016 and will serve as input for a long term policy analysis of the Dutch postal market by the minister. This policy analysis is expected to be sent to parliament in the first or second quarter of 2017 where it will be discussed.

Other regulation and Disputes Committee

PostNL is subject to various laws and regulations, both national and international. In addition to the Postal Act 2009, these are, among others, the Competition law and the Data Protection Law. Furthermore there is an independent Disputes Committee, in line with the EU 2015 Alternative Disputes Resolutions Directive, that handles disputes between PostNL and customers that cannot be resolved by PostNL’s own procedures.

Adjusted on 27 February 2017