Our business model

How we achieve our ambition

We deliver special moments, as we know that every moment of contact is precious. In a world in which everything and everyone are connected, we remain the indispensable link between senders and receivers – and between the digital and the physical world. That’s why we work hard towards our goal to become the leading logistics and service provider in, to and from the Benelux area. Our strategy focuses on innovation and improvement, helping us to serve our customers ever better. That’s how we never lose sight of our purpose.

Our identity

We keep it simple, we make it smart and we do it together. These three values of our orange compass help us on our journey to be your favourite deliverer. In an increasingly large and more dynamic world, we want to be there for everyone.

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Our strategy

Our ambition is to become the leading logistics and service provider in, to and from the Benelux area. We’ll achieve this by focusing on a number of strategic drivers that add value for our shareholders and other stakeholders, not just financially but also in terms of customer experience, social connection and sustainability. This strategy takes us ever closer to our goal to become your favourite deliverer. Our purpose is to deliver special moments, and we understand that every contact moment is a valuable moment. Bringing our purpose to life involves achieving our strategic objectives, which we implement through our business units.

  • Help customers grow their business
  • Secure a sustainable and solid mail business
  • Attract and retain motivated people
  • Reduce environmental impact
  • Deliver profitable growth and generate sustainable cash flow

For each strategic objective we identified main focus areas that help us realise our strategy, and key outcome indicators which enable us to track progress towards achieving our objectives. Remaining relevant means evolving. It means innovating and optimising our delivery processes and services to benefit our customers, consumers and other stakeholders. Several company-wide programmes are in place to support our business realising our company-wide objectives.

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Governance

An effective organisation and good management of our company underpin a successful strategy, which is why we have a governance structure in place with clearly defined roles. From audit committee to executive committee, every layer has an important role to play in making sure we’re in control.

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Our core activities

We serve our customers by providing three essential core activities within the parcels and mail market: collecting, sorting and delivering. This is only possible because of the dense and integrated networks and state-of-the-art processes that we operate throughout the Benelux area. It’s the only way we can deliver reliably, safely and on time, and fulfil the promises we make to our customers.

Mail

By continuing to invest in our mail network, we make our postal service reliable, accessible and affordable for all.

Parcels

From standard parcels to more tailored solutions: we offer best-in-class logistics solutions to all our customers.

International

We strengthen our cross-border position and respond to growing international online shopping trends through Spring Global Delivery Solutions.