We are proud of the identity we have built during our long history. We continue to work hard on our ambition to be the favourite deliverer for customers across society. Delivering parcels every day and mail five days a week, we remain the indispensable link between senders and receivers, and the connection between the physical and the digital world. Below we outline four of the key elements of our Orange Compass, which help us on our journey to be the favourite deliverer.
We are continually evolving to remain relevant and innovative, optimising our delivery processes and services to benefit our customers. Yet what hasn't changed is our purpose: to deliver special moments. While we operate in a world in which everything and everyone is connected, we understand that every contact moment is a valuable moment.
We collect, we sort, we deliver. From the delivery of mail and parcels to helping customers with innovative digital solutions and services, working together helps us realise our ambition of being everyone's favourite deliverer.
We are the indispensable link between senders and receivers, and the connection between the physical and digital world in the Benelux and beyond. And we strive to do it in a more sustainable way everyday.
We make things easy and we keep it simple, while working smarter to stay ahead of the curve and continually improve. And we achieve this by working together with our customers and everyone who works for or with us.
Our Orange Compass helps guide all of us within PostNL on how to put the desired customer experience first, supported by the right employee behaviour, working environment and leadership.
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