From 1 July 2022, we’ll send a digital notification to tell you where your parcel has been delivered. Just go online to immediately see where your parcel is. In fact, this might be just the right time to create a PostNL account to help you track your parcels at all times, including in the PostNL app.

When will I get a ‘not-at-home’ note?

As of 1 July 2022, we will provide all information about the location of your parcel by e-mail or in the PostNL app, as far as possible. You will only find a printed note on your doormat in the following cases. This will only happen if we do not have your e-mail address:
  • You are being sent a health screening kit or hospital items and the sender has indicated to us that they are sending out ‘medical mail’.
  • You are being sent a gift or promotional gift.
  • The shipment falls under the universal postal service, such as official documents from a notary or parcels sent via a PostNL point.

Download the PostNL app

Would you like to handle all your mail and parcel business in a single, convenient system that records these on your phone? Download the PostNL app and log in with your account. You’ll receive timely push alerts on where your parcel has been delivered whenever you’re not home. Download the app Android  Download the app iOS

Frequently asked questions

You no longer put a not-at-home note in my letterbox, but I don’t track my parcels online. What do I do?

Why won’t I receive a paper not-at-home note?

Why has nobody told me?

Will my parcel go straight to a PostNL point or sometimes also to my neighbours?

I wasn’t home when my parcel was supposed to get delivered and I didn’t receive a not-at-home note. What do I do now?

Where do I find my track & trace number?

My track & trace number tells me my parcel has been delivered, but I never received anything and didn’t get a not-at-home note either. What do I do now?

Someone wanted to surprise me and sent a parcel. I wasn’t home when it got delivered, what do I do now?