Download the PostNL app
Would you like to handle all your mail and parcel business in a single, convenient system that records these on your phone? Download the PostNL app and log in with your account. You’ll receive timely push alerts on where your parcel has been delivered whenever you’re not home. Download the app Android Download the app iOS
Frequently asked questions
You no longer put a not-at-home note in my letterbox, but I don’t track my parcels online. What do I do?
If your parcel’s sender has advised us of your email address, you’ll receive an email telling you where your parcel has gone. In addition, you can always visit our website and use the track & trace number to find out where your parcel was delivered. You receive the track & trace number from your parcel’s sender.
Why won’t I receive a paper not-at-home note?
We want to offer you the convenience of a digital record, so we’ll send you a digital not-at-home note from now on. If you don’t have a PostNL account, you can create one and download the PostNL app, giving you access to a single record of all your deliveries. Besides, it’s a lot more sustainable if we stop leaving paper notes.
Why has nobody told me?
All PostNL email notifications state that you will no longer receive a not-at-home note if you’ve missed your delivery. When using track & trace to find your parcel, you’ll see the same message: that you’ll be advised of parcel deliveries by email or in the app from now on.
Will my parcel go straight to a PostNL point or sometimes also to my neighbours?
If your deliverer doesn’t find you at home when delivering your parcel, they’ll try to leave it with your neighbours. If they aren’t home either or can’t take delivery of your parcel, it will end up at a PostNL point. Your email or track & trace will show you where to find it, and you can choose to have parcels sent to a PostNL point at all times when you’re found not to be at home. Watch how to set your delivery preferences.
I wasn’t home when my parcel was supposed to get delivered and I didn’t receive a not-at-home note. What do I do now?
Your delivery will end up with your neighbours or at a PostNL point near you, so nothing has changed. We’ll send you an email to say where your parcel is, and the PostNL app will also send you an alert to tell you where your parcel has been delivered. Plus which, you can always go to our website and enter your track & trace number to find where your parcel has been delivered. You’ll receive this number from your parcel’s sender.
Where do I find my track & trace number?
You’ll receive your track & trace number from your parcel’s sender. Misplaced it or never received it? Contact the sender. They’ll be able to give you the track & trace number.
Tip: Many users find the PostNL app very convenient when sending and receiving mail and parcels, as you’ll always receive an alert that your parcel is on its way – even if you haven’t received a track & trace number. You’ll never miss a parcel again.
My track & trace number tells me my parcel has been delivered, but I never received anything and didn’t get a not-at-home note either. What do I do now?
Occasionally, it can take up to two days for a parcel to be delivered. Our advice would be to give it two days and then to check the track & trace number one more time. No parcel two days after it was supposed to have been delivered? Contact the sender and ask them to contact us. Our colleagues will then try to locate your parcel.
Someone wanted to surprise me and sent a parcel. I wasn’t home when it got delivered, what do I do now?
How wonderful to be sent a surprise parcel! Did the sender tell you? Then do contact them to obtain your track & trace number. If it was delivered at a PostNL point, we’ll hold onto it for you for up to seven days.
As your parcel was a surprise delivery, you may have not collected it from a PostNL point within seven days – after which it’s returned to the sender. You can prevent such mishaps, of course, by creating a PostNL account and downloading the PostNL app. We’ll send you a message that a parcel is making its way to you.