Customer service for consumers
Monday to Friday from 8.30-20.00hr, Saturday from 9.00-16.00hr
8900 NA LEEUWARDEN
Did you already pay and do you still want to object? This only makes sense if:
Are the customs clearance costs calculated on the basis of the wrong value in your opinion and can you prove this? In that case you may lodge an objection.
Some online shops charge VAT directly at the moment of purchase. In that case, you will not have to pay the VAT once the parcel arrives in the Netherlands. Is the value of your purchase higher than € 150? Then you may still have to pay import duties and handling fees. In that case there is no point in objecting.
If you have returned the parcel, you can claim a refund of the customs clearance costs. But only if you returned the parcel to the country it came from (outside the EU).
With goods of a low value, the clearance costs are relatively high. Not nice of course, but also no reason to object. That is just how the rules are.
The VAT exemption up to € 45 only applies to gifts from a private sender.
You can only reclaim customs clearance costs if you returned the parcel to the country it came from (outside the EU).