Frequently asked questions

Objecting to customs clearance costs

Would you rather not pay the customs clearance costs? Then you can choose not to receive your parcel. We will then send it back to the sender. The customs clearance fee will then be waived.

Did you already pay and do you still want to object? This only makes sense if:

The customs clearance costs are incorrect

You have already paid the VAT

It concerns a gift with a value of less than € 45

You have returned the parcel

Objecting is useless if

You think the clearance costs are too high

It concerns a gift from a business sender

You have sent the parcel back to a country other than the one it came from

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