Worldwide measures around the coronavirus have an impact on mail and parcel deliveries abroad. In some countries, postal deliveries are seriously delayed while in others delivery has stopped altogether. If you have sent items abroad, or are expecting international deliveries, find the latest information about the impact of coronavirus measures in our overview.

International Insured Delivery

Your most valuable items delivered safely to any destination worldwide

Choose International Insured Delivery to send highly valuable items with complete peace of mind. In the event of loss or damage, you will receive compensation up to 5,500 euros.

Less valuable items? We recommend International Signature for Delivery.
Urgent delivery? We recommend International Express.

The benefits of Insured Delivery

  • Up to 5,500 euros compensation in the event of loss or damage 
  • Proof of posting as standard 
  • Addressee is required to sign for delivery 
  • Fully trackable service* 
  • Priority delivery 
  • Undeliverable items returned free of charge

How does it work?

Follow these steps to send your parcel with Insured Delivery: 

  1. Make sure your parcel meets the size and weight requirements:
    Max. weight (delivery inside the EU): 23 kg
    Max. weight (delivery outside the EU): 20 kg
    Max. size: 100 x 50 x 50 cm 
  2. Make sure that your parcel is addressed correctly
    Please refer to address specifications per country
  3. Add postage
    At your local PostNL point, you can send your parcel quickly and easily to any destination worldwide, with exception of the USA. Or prepare your shipment online for all destinations.
  4. Be sure to provide the required documentation
    Be sure to provide the required documentation For international deliveries outside the EU, you are required to fill out a customs form. For an International Insured Parcel use a CN23 form. If you prepare your order online, the information that is required by customs is automatically displayed. Have you filled out all the information? Then the customs form is automatically added to your shipping label. Then you can just hand it over at a PostNL point. No printer? We can print your shipping label and the required customs forms for you.
  5. Hand over your parcel at one of the 2,600 post offices
Find a post office

What does it cost?

Our rates folder contains all the prices for 2023 in a convenient overview, including for sending registered and insured mail.

Delivery of your parcel

You can check the delivery status of your parcel at any time using our online tracking service.
For a delivery estimate, please refer to Delivery times cross border.

Delivery restrictions

Not all goods can be delivered abroad via post. Please refer to International delivery restrictions before sending your parcel.

*Tracking availability

If something goes wrong