Worldwide measures around the coronavirus have an impact on mail and parcel deliveries abroad. In some countries, postal deliveries are seriously delayed while in others delivery has stopped altogether. If you have sent items abroad, or are expecting international deliveries, find the latest information about the impact of coronavirus measures in our overview.
The benefits of Insured Delivery
- Up to 5,500 euros compensation in the event of loss or damage
- Proof of posting as standard
- Addressee is required to sign for delivery
- Fully trackable service*
- Priority delivery
- Undeliverable items returned free of charge
How does it work?
Follow these steps to send your parcel with Insured Delivery:
- Make sure your parcel meets the size and weight requirements:
Max. weight (delivery inside the EU): 23 kg
Max. weight (delivery outside the EU): 20 kg
Max. size: 100 x 50 x 50 cm
- Make sure that your parcel is addressed correctly
Please refer to address specifications per country.
- Add postage
At your local PostNL point, you can send your parcel quickly and easily to any destination worldwide, with exception of the USA. Or prepare your shipment online for all destinations.
- Be sure to provide the required documentation
Be sure to provide the required documentation For international deliveries outside the EU, you are required to fill out a customs form. For an International Insured Parcel use a CN23 form. If you prepare your order online, the information that is required by customs is automatically displayed. Have you filled out all the information? Then the customs form is automatically added to your shipping label. Then you can just hand it over at a PostNL point. No printer? We can print your shipping label and the required customs forms for you.
- Hand over your parcel at one of the 2,600 post offices
What does it cost?
Our rates folder contains all the prices for 2023 in a convenient overview, including for sending registered and insured mail.
Delivery of your parcel
Not all goods can be delivered abroad via post. Please refer to International delivery restrictions before sending your parcel.
Online tracking is available for the following destinations. Even if tracking is unavailable for your destination, we are still able to deliver your parcel.
|Antigua and Barbuda
||(Republic of) Ireland
||Saint Kitts and Nevis
||Saint Vincent and the Grenadines
|Bosnia and Herzegowina
||Trinidad and Tobago
||United Arab Emirates
||Papua New Guinea
If something goes wrong
We take the utmost care to ensure that your parcel is delivered in perfect condition. Occasionally, however, items may be lost or damaged in transit. In the event of loss or damage, we kindly ask you to contact our customer service. Depending on the outcome of our investigation and item value, we will award compensation up to 5,500 euros.
Please note that in order to qualify for compensation, you will be required to show proof of posting.