Our purpose: to be your favourite deliverer | PostNL

We grow our company, create sustainable value, innovate with data and technology and make impact that truly matters. That is the core of our strategy. We accelerate growth together with our customers, realize value by improving margins and experiences, stimulate bold innovation with data and intelligence, and make impact that matters for our people and society. This way we build on a rich history and work from our values: connecting, personal, inventive and committed.

Connected to deliver

What we aim for

Our mission and strategy give us direction, but ambition requires concrete goals. For 2028 we have set the following goals:

Strong financial performance: in 2028 we aim for EBIT of more than €175 million.
Satisfied customers: we improve satisfaction and loyalty. We aim for a structurally higher NPS, the score that shows how customers and consumers rate us.
Significantly lower CO₂ emissions: 45% lower in 2030 compared to 2020, on the way to net zero in 2040.
Engaged employees: colleagues who enjoy their work, develop themselves and feel safe.

This is how we ensure that PostNL remains a reliable and innovative partner for customers, colleagues, shareholders and society, today and tomorrow.

More about our approach

Our mission is: Connected to deliver what drives us all forward. That also means investing in communities, sustainability and society. The PostNL Special Moments Fund helps people who need a helping hand. Together with eight social organizations we support projects that tackle loneliness and strengthen community centers.