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Our purpose

How we create value

Our value creation model illustrates our process of achieving long-term value for our customers and investors, our people, society and the company by providing logistic and postal services.

Business model

Our aim is to become the leading logistics and service provider in, to and from the Benelux. Our business model shows how we’re achieving this and are able to deliver ever more special moments.

Our stakeholders

As a listed company with a long and proud history in the Netherlands, we have an intricate stakeholder landscape. We engage with them in different ways, on different levels and on different topics to better understand their interests and the way our activities affect their decision-making processes.


We’re always on the lookout for that next innovation or logistics solution, and accelerating the digitalisation of our activities is a key part of our strategy. One in which we’re investing more to achieve results for our customers and consumers even faster.

Our people

PostNL doesn’t exist without its people. That’s why we create a work environment in which our employees and our partners feel comfortable, can develop and grow.

Our customers

By keeping it simple, being smart and working together, we offer our customers services and solutions that make it easy to send and receive mail and parcels. That’s how our customers always come first.

Environmental value

We’re at the very heart of society and take responsibility for our people, the environment and society.