We are PostNL

The postal and logistic solutions provider

We are the essential link between the physical and the online world. We facilitate communications between people and companies. With our loyal workforce, our extensive networks and innovative drive, we are ideally placed to realise our ambition of being the leading postal and logistic solutions provider in our chosen markets.

We are PostNL

The postal and logistic solutions provider

We are the essential link between the physical and the online world. We facilitate communications between people and companies. With our loyal workforce, our extensive networks and innovative drive, we are ideally placed to realise our ambition of being the leading postal and logistic solutions provider in our chosen markets.

The essential link

Our customers are an important driver in everything we do - whether we are introducing innovative services, building a new digital platform, or creating one customer experience throughout the company.

A people company

If it were not for our people, there would be no PostNL. Our people make the difference, from the truck drivers in the early morning to the mail sorters late at night; from the call-centre employees to our web designers; and of course our mail and parcel deliverers. We have created a work environment in which people feel at home and are given the opportunity to develop.

The number-one network

Our networks have always kept pace with the changing needs of society, enabling us to find the most efficient route for every mail item or parcel. We deliver whatever, wherever, whenever and however the customer wants.

Message from Herna

"Supported by our 2016 results, we have confidence in our strategy"

Herna Verhagen - CEO

Read more

Our value creation process

Create long-term value for all stakeholders

We hold a prominent position in society, with a presence at millions of front doors. We want to positively impact the communities in which we operate. We focus on the needs of our customers, our people, our investors, society and other stakeholders. It is only by carefully balancing all their needs that we are able to create long-term value.

  • Inputs

    • Loyal customer base

    • Satisfied people

    • Strong financial position

    • Sustainable operations

    • Best-in-class solutions

  • Our 2020 ambitions

    • Mail

      Deliver a sustainable cash flow

    • Parcels

      Create further profitability

    • World

      Enhance cash profitability

  • Our differentiators

    • People

      Skilled people

    • picto-office

      Client insights

    • Networks

      Leading networks

    • Technology

      Strong IT

    • Customer trust

      Customer trust

  • Outputs

    • Profitable postal and logistic solutions

      Profitable postal and logistic solutions

    • Enhancing business through innovation

      Enhancing business through innovation

    • Sustainable employability

      Sustainable employability

    • Social responsibility

      Social responsibility

  • Outcomes

    • Loyal customer base

    • Satisfied people

    • Strong financial position

    • Best-in-class solutions

    • Sustainable operations

Our strategy

Be the postal and logistic solutions provider in our chosen markets

We want our customers to experience PostNL as one company. We achieve this by creating networks that can exchange goods, knowledge, data and IT solutions seamlessly, while standardising and simplifying our back office. Taken together, this adds up to a financially healthy company that creates long-term value for all of our stakeholders. 

Below you can find out more on how our three business segments – Mail in the Netherlands, Parcels and International – are making this happen.

Keeping up the pace

Smarter shopping

International growth

Our growth domains

Convenient shopping

The internet enables us to shop across borders, 24/7, meaning we can enjoy the convenience of having our goods delivered the way we want.

Network logistics

Our large, reliable network enables us to meet the high expectations of consumers, who are increasingly buying and selling around the world.

Connected community

Technology is helping us connect to one another in new ways. This leads to new business models, with access becoming as important as ownership.

Implementing our strategy

Realising our future

In 2016 we took a number of steps towards becoming the postal and logistic solutions provider in our chosen markets. You can find out more on how we are implementing our strategy in the case studies outlined below.

Letter volume decline

The PostNL App

Smart City solutions

Performance 2016

Further strengthen our financial position

The interactive graphs below outline the key financial and corporate responsibility performance of PostNL and the performance of our business segments.*

* Please note all numbers are initially reported numbers, unless restated in a later year.