Everyone in the Netherlands must be able to receive post, as set down in the universal service obligation (USO). The Dutch government has tasked us with carrying out this USO, which means that:
- We pick up and deliver post five days a week
- We do the same for mourning and medical post six days a week
- Everyone must have a mailbox and PostNL point close to where they live
- At least 95% of mail is delivered the next day
A single, strong Dutch postal network is key for us to do this in the best possible way and keep the postal service reliable, accessible and affordable for all. And that’s why the Sandd network joined ours on 1 February 2020, making PostNL the sole deliverer of mail in the Netherlands.